Stellar Board Management FAQs
Have a question?
Here are the most commonly asked questions about StellarBoard’s security, licensing, functionality, and more.
If you cannot find the answer you want, don’t hesitate to contact our team here.
StellarBoard is powered by Stellar Secure Business Platforms. Designed explicitly for boards, StellarBoard is a secure, cost-effective and paperless board portal solution that improves efficiency, productivity and simplicity for admins and directors.
StellarBoard is powered by Stellar Secure Business Platforms. Designed explicitly for boards, StellarBoard is a secure, cost-effective and paperless board portal solution that improves efficiency, productivity and simplicity for admins and directors.
Yes, StellarBoard is available on both! We have a dedicated app available, which you can download from your operating systems application store (Apple/IOS, Android/Play Store), and a web-app version that can be accessed via your browser without compromising any features you’d find on the app.
Yes! Provided you’ve opened the document/meeting pack once or selected the ‘download all’ option if you don’t have time to open them individually. We are proud to offer online and offline access.
Yes! StellarBoard can read macrons within the app and on extracted documents.
Yes! we are compatible across all devices and all operating systems
All training, onboarding and refresher training is complementary to your subscription – You do not need to pay extra.
Yes! Our free trials are active for 20 days from when you first log in. You can register for a free trial here.
Yes, no cost is attached to demonstrations; you can request a demonstration by clicking here.
Your subscription covers all meetings within that period, so you do not pay per Board meeting.
Yes, absolutely! The best part is that we do not charge extra for subcommittees. You can add as many sub-committees as you like included with your subscription fee.
Sub-committees are included as part of your subscription package for StellarBoard. You can add as many subcommittees as you like at no extra charge.
Absolutely! Our E-sign module allows you to sign documents in a safe and secure environment. To see how E-sign works check our our E-signature video.
You sure can! Learn more on how to use our minutes module here.
There are 3 main ways that the Stellar team provides customer support:
- Phone Support: Mon – Fri 0800 – 20:00 (NZ Time)
- Email Support: 24/7
- Knowledgebase: https://knowledgebase.stellarlibrary.com/en/knowledge
We want to make the process as easy as possible for you and your users. Once the paperwork is all confirmed, we will organise onboarding sessions with all the administrators. Onboarding consists of downloading the app, logging in, navigating through StellarBoard and helping set up your environment.
Once the admin onboarding is complete, we move to the end users. We will provide admins with a calendar link to share with their end-users. The end users can book a 1:1 session with our onboarding expert.
Our goal is to ensure everyone is comfortable (and excited) with using Stellar.
Purchasing StellarBoard is very easy: Contact us directly via sales@stellarlibrary.com, and someone from our friendly team will contact you.
StellarBoard is ISO certified on the Amazon Web Services platform to ISO 27001
The StellarBoard servers are hosted in Sydney, Australia, via Amazon Web Services. The servers are backed up via a mirroring system within Amazon Web Services.
AWS certified to ISO 27001